Introduction
Hexta Engage brings WhatsApp, calling, IVR and AI agents into one workspace, so your team and our AI agents work from the same conversations. These docs explain how to set it up and use each module.
New to Hexta? Read What is Hexta Engage first, then follow the setup steps below.
Campaigns
Send WhatsApp, SMS and voice campaigns and track every reply.
AI Bots
AI agents that answer, qualify and follow up on chats and calls.
IVR
Call flows that route customers to the right team or bot.
Live Call & Chat
One inbox for agents to take over calls and chats in real time.
Get set up
Your workspace is created by the Hexta team. Once you have access:
- Connect your channels. Link your WhatsApp Business number and calling lines.
- Invite your team. Add agents and give each one a role.
- Import contacts. Upload a sheet or sync from your CRM or store.
- Launch a campaign. Pick an audience, a template and a schedule.
Contacts file
A contacts sheet needs at least a name and a phone number with country code:
name,phone,city
Asha Rao,+919800000001,Pune
Vikram Shah,+919800000002,Surat
FAQ
WhatsApp, voice calls, IVR, SMS and live chat.
Yes. A bot passes the chat or call to an agent with the full history.
No. Your data stays isolated to your workspace.
Learn more
The platform and its modules at a glance.
How to write docs pages with Elementor widgets.